홈우드 스위트 바이 힐튼 컬럼비아/로렐

Amazing staff and super clean 🤩

I'm typically pretty easy to please, but my stay at this Homewood Suites was subpar for this hotel chain. For this trip, I was looking for a hotel with 3 things - close distance to my family reunion, good breakfast, and an indoor pool. Based on the pictures and stars and my previous stays at Homewood Suites, I selected this property. I wanted a nicer stay than some of the competitors in the area with breakfast and indoor pools. Ha! At check-in, I was informed that the pool was closed for maintenance. I asked when would the maintenance occur and the staff didn't know. Then when we got to our room, I was pleasantly surprised to have a smart TV with YouTube and Netflix and Chromecast, or so I thought. Though the remote and the screen itself stated that these features were present, I couldn't get it to work after trying for several minutes. I called the front desk and was told that the TVs are not connected to the Internet so none of that would work and that you could just watch regular cable, according to maintenance, who is apparently always the bad guy. I don't understand how you can have smart TVs with screens that lie to you? The final issue was the next morning at breakfast. The spread was subpar and they ran out of coffee. It was crowded, but management knows how many guests are there. Why didn't you make enough coffee? But my room was clean and it was quiet, so I'm giving 3 stars. It might be awhile before I trust a Homewood Suites again...